FAQ

If you have any other questions, please contact us through our contact form.

I have questions about the face masks I received. 

Please check our dedicated FAQ page to learn more about the material and usage guidelines of the face mask.

Why haven't I received my confirmation email after ordering/registering/shipment?

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at Customer Service.  

Pre-Order Merchandise

Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.

If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date.

International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Please be aware that release dates are subject to change.

When will I receive my order?

In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.

Domestic Shipping (US). Our domestic carriers are USPS, FedEx, or UPS. If FedEx or UPS is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

Restricted Countries. Please note that we cannot ship to the following countries due to shipping restrictions:Belarus, Central African Republic, Cuba, Equatorial Guinea, Falkland Islands, Guam, Guinea-Bissau, Iran, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Papua New Guinea, Russia, Saint Helena, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe Democratic Republic, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Union of the Comoros, Ukraine, Wake Island, Yemen

A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact Customer Service.

Service Impacts

All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.

FedEx Announcement

DHL Announcement

What do I do if my shipment is delayed in transit?

We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.

DHL - 1 (800) 225-5345

USPS - 1 (800) 275-8777

FedEx - 1 (800) 463-3339

If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.

 

What forms of payment do you accept?

• PayPal
• Monero
• Credit cards accepted: MasterCard, Visa, American Express, and Discover Credit cards issued by U.S., Canadian and Japanese banks

We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards issued by banks outside the U.S., Canada or Japan, Credit cards with billing addresses outside the U.S., Canada or Japan, Visa or American Express Gift cards.